Carpet Cleaners NW3 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners NW3 provides professional cleaning services to residential and commercial customers. By placing a booking with Carpet Cleaners NW3, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaners NW3.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, company, or organisation booking or receiving the services.
Company means Carpet Cleaners NW3, the provider of the services.
Services means any carpet, upholstery, rug, mattress, curtain, or related cleaning service provided by the Company, including any additional or ancillary services agreed in writing.
Premises means the property, address, or location at which the Services are to be carried out.
Technician means an employee, contractor, or representative of the Company who delivers the Services.
2. Scope of Services
The Company will provide the Services with reasonable care and skill, using methods and cleaning products appropriate to the type of material, level of soiling, and access conditions at the Premises.
The Client is responsible for ensuring that the description of the items to be cleaned, the approximate sizes of areas or rooms, and any special requirements are accurate and complete at the time of booking. The Company reserves the right to adjust the quoted price if the information provided is incomplete or materially inaccurate.
The Services do not include structural repairs, restoration of damage such as burns, permanent stains, or wear and tear, or tasks outside normal cleaning activities unless expressly agreed in writing.
3. Booking Process
Bookings may be made by the Client through the Companys accepted contact channels as advertised on its website or promotional materials. By making a booking, the Client confirms that they have the authority to do so and that they are at least 18 years of age.
At the time of booking, the Client must provide their full name, service address, access details, approximate room or area sizes, a description of the items to be cleaned, and any known issues, including heavy soiling, damage, or delicate fibres.
All bookings are subject to availability. The Company will confirm the booking date and time window. Any times provided for arrival are estimates and may be affected by traffic, weather, or operational reasons. The Company will use reasonable efforts to keep the Client informed of any significant delays.
The Company may require a deposit at the time of booking to secure the appointment. Details of any applicable deposit will be communicated to the Client before the booking is finalised.
4. Access and Client Obligations
The Client must ensure that the Premises are accessible at the agreed time, and that someone with authority to grant access is present. If parking is required near the Premises, the Client is responsible for arranging suitable parking and for any parking costs or permits unless otherwise agreed in advance.
The Client must ensure that the areas and items to be cleaned are reasonably clear of personal belongings, small furniture, and fragile items before the arrival of the Technician. The Company is not responsible for moving heavy furniture, valuable items, or electronic equipment unless agreed in advance.
The Client must inform the Company before the start of the Services about any pre-existing damage, stains, wear, colour fading, or loose fittings, as well as any known risks such as faulty wiring, loose floorboards, or water leaks.
5. Pricing and Quotations
Prices are generally based on the size and condition of the areas or items to be cleaned, and the type of cleaning process required. Any quotation given by the Company is an estimate based on the information provided by the Client.
The Company reserves the right to revise the price if, upon arrival, it is apparent that the work required is significantly different from that described at the time of booking. In such cases, the Technician will inform the Client and seek approval before proceeding or adjusting the scope of work.
All prices are stated in pounds sterling and may be subject to applicable taxes or charges as required by law. Any such amounts will be communicated clearly to the Client.
6. Payments
Payment terms will be confirmed at the time of booking. Unless expressly agreed otherwise, payment is due on completion of the Services on the same day.
The Company accepts commonly used payment methods as notified to the Client, which may include cashless and electronic payment options. The Company does not accept post-dated cheques or payment plans unless expressly agreed in writing.
If the Client is a business customer and has been granted account terms, payment must be made within the period stated on the invoice. If no period is stated, payment shall be due within 14 days of the invoice date.
The Company reserves the right to charge interest on overdue sums at the statutory rate applicable to commercial debts, accruing daily until payment is received in full, as well as reasonable costs incurred in recovering late payments.
7. Cancellations, Rescheduling, and No-Show
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated in writing, at least 24 hours notice before the scheduled start time is required to cancel or amend an appointment without charge.
If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee, which may be up to a reasonable proportion of the quoted price, to cover allocated time and operational costs.
If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the Client is not present or contactable within a reasonable period, this may be treated as a no-show. The Company reserves the right to charge a call-out or no-show fee.
The Company may cancel or reschedule a booking in circumstances beyond its reasonable control, such as severe weather, illness, accidents, equipment failure, or safety concerns at the Premises. In such cases, the Company will endeavour to offer an alternative appointment as soon as reasonably possible and shall not be liable for any resulting loss of profit, loss of business, or indirect losses.
8. Service Standards and Results
The Company aims to achieve a high standard of cleaning and customer service. However, no guarantee can be given that all stains, odours, or marks will be removed. Certain substances, dyes, or long-standing stains may be permanent, and some odours may be related to underlying issues such as damp, pets, or structural problems.
The Client acknowledges that the final result depends on factors beyond the Companys control, including the age and condition of carpets or fabrics, previous cleaning or treatments, and the nature of the soiling.
Drying times may vary depending on ventilation, humidity, temperature, and the type of material. The Technician will provide general guidance but cannot guarantee exact drying times.
9. Health, Safety, and Environmental Requirements
The Company will use cleaning products and equipment that are appropriate for professional use and will follow reasonable health and safety practices.
The Client must ensure that the Premises are safe for the Technician to work in, including having adequate lighting, clear walkways, and no hazards such as exposed wiring or unstable flooring. The Company reserves the right to refuse or suspend Services if conditions are unsafe or unhygienic to a degree that endangers staff.
The Client is responsible for supervising children, pets, and vulnerable persons during the cleaning process and ensuring that they are kept away from wet floors, machinery, and cleaning products.
10. Waste and Environmental Regulations
The Company will handle, collect, and dispose of waste generated in the course of its Services in line with applicable waste management and environmental regulations.
Any waste or residues arising from the cleaning process, including dirty water and extracted soiling, will be managed in a responsible manner. Where disposal must occur on site, the Technician will follow appropriate procedures and will not intentionally discharge waste into areas that breach local environmental rules.
If the Services require the removal of significant quantities of physical waste, contaminated materials, or items not ordinarily associated with standard cleaning activities, additional charges may apply and will be agreed with the Client where possible.
The Client remains responsible for any existing hazardous materials at the Premises, including but not limited to asbestos, chemical spills, or biohazard contamination. The Company is not licensed to remove or treat certain hazardous substances unless expressly stated in the service description, and reserves the right to refuse work in such cases.
11. Damage, Liability, and Insurance
The Company will exercise reasonable care when providing the Services. If damage is caused by the negligence of the Company or its Technicians, the Company will, at its discretion, repair the damage, arrange for a third party to repair it, or offer fair compensation based on the age and condition of the item.
The Client must report any damage, breakage, or dissatisfaction with the Services to the Company as soon as reasonably practicable and in any event within 48 hours of completion. The Company may request supporting information or evidence and the opportunity to inspect the alleged damage.
The Company holds appropriate insurance cover for its activities, subject to the terms, conditions, and exclusions of the policy. The Companys total liability to the Client for any loss or damage arising from the Services shall be limited to the amount paid or payable for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence or fraud, or any other liability that cannot be excluded under applicable law.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of goodwill, or loss of opportunity arising out of or in connection with the Services.
12. Exclusions and Client Responsibilities
The Company is not responsible for pre-existing damage, defects, wear, or discolouration that become more visible following cleaning. The Client acknowledges that cleaning may sometimes reveal hidden issues such as shading, pile distortion, or previous spot cleaning marks.
The Client is responsible for following any aftercare advice given by the Technician, including guidance on drying times, ventilation, and when it is safe to walk on or use the cleaned areas. The Company is not liable for damage caused by failure to follow such advice.
The Client agrees not to use the cleaned carpets or fabrics until they are appropriately dry and to take reasonable measures to prevent slipping or transfer of moisture, including the temporary use of warning signs or restricting access where necessary.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible, preferably within 48 hours of the work being completed. The Company will investigate the complaint and, where appropriate, may offer a re-visit to inspect and, if reasonable, rectify the issue.
Any guarantee or return-visit policy offered by the Company is subject to the Client providing reasonable cooperation, access to the Premises, and not having attempted further cleaning or treatment by a third party.
14. Privacy and Data
The Company will collect and process personal data such as names, addresses, and contact details solely for the purpose of managing bookings, providing Services, handling payments, and dealing with enquiries and complaints.
The Company will take reasonable measures to keep Client data secure and will not sell or misuse personal information. Where data is shared with third parties, it will only be for necessary purposes such as payment processing or as required by law.
15. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, fire, flooding, strikes, transportation disruptions, or public health emergencies.
16. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that specific Service. It is the Clients responsibility to review the current Terms and Conditions when making a new booking.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the provision of the Services.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation from the Company, constitute the entire agreement between the Client and the Company relating to the Services. No other terms, whether written, oral, or implied by trade, custom, practice, or course of dealing, shall apply unless expressly agreed in writing by the Company.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
By confirming a booking with Carpet Cleaners NW3, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
